We had a chance to catch up with Wayne Tuck, senior director at Yardi who heads the residential client services team in Canada and learn about his experience at Yardi. Wayne supports Canadian clients as well as those from the U.S. and Latin America.
What has your journey at Yardi been like so far?
I joined Yardi in 2019 but had been in the industry as a Yardi client since 2004. Today I’m involved primarily in the support of clients and the teams that service them. I always say to employees I work with, “You are not working for me. I am working for you, and we’re working together.” It’s my role to guide, support and direct them to be better for our clients. When I first joined, my message was, “If I share as much as I know about the multifamily industry in Canada, and you share as much as you know about software, this will be a great relationship.”
What makes you proud to work at Yardi?
Yardi’s corporate motto resonates with me, as do Yardi’s company values: Take care of our clients, take care of our employees, take care of our communities, stay focused and grow.
I have been extremely fortunate to participate on Yardi Toronto’s Charity Committee, helping with the organization’s philanthropic efforts. One beneficiary is Canadian client Toronto Community Housing, where Yardi contributes post-secondary scholarships for individuals living in social housing. The funds help provide an opportunity for recipients to pursue their dreams. The investing in our diversity scholarships are awarded annually, and I’m extremely proud to represent Yardi in helping deliver them.
What’s the best part about working for Yardi?
My journey with Yardi has been a chance to gain perspective on how real estate and tech companies operate around the world. We also rely on teams outside Canada to support our clients, and the diverse nature of our organization and its geographical reach offers a unique opportunity to gain a truly global perspective. I have the chance to continually expand my knowledge. I’m inquisitive by nature and have learned so much here at Yardi. I’m also focused on sharing my experience to benefit our employees and their ongoing development.
What makes someone a good fit to work at Yardi?
In interviews with candidates, I always reinforce integrity as the core value (at Yardi) that resonates most. Going back to our motto, it is not only the attention, dedication and commitment to our purpose that resonates, but also our consistent delivery of products and services. Integrity for me is not just about doing the right thing. It’s about having the will to do it right no matter what barrier or perceived barrier is in front of you.
How do you spend your days off?
I’m a huge hockey fan and play regularly. My son and daughter both compete at a high level in two of the premier minor hockey leagues in the world: The Greater Toronto Hockey League and the Ontario Women’s Hockey Association. I volunteer and help my son’s team as a trainer, so I find myself in the rink several times a week during the fall and winter seasons. I also enjoy riding my motorcycle, creative writing and painting abstracts with acrylic when I’m not in skates.
