Why Self-Service Is The New Customer Service

Man and woman looking at a self-service portal online

Why Self-Service Is The New Customer Service

After a lease is signed, how do you manage to provide high-level customer service on top of everything else you need to do? The answer is to make self-service the new customer service.

NARPM Annual Convention, Oct. 17-19, Las Vegas, NV, Booth 21

Join Us At NARPM Annual In Las Vegas (Don’t Forget The Prizes & Party)

Posted in: News, Residential

We hope you join us at the 2022 NARPM Annual Convention & Trade Show in Las Vegas from Oct. 17-20. This year, the show is all about pivoting into the future and re-evaluating your tech stack for success in 2023.

Property managers raising hands to ask a question

9 Questions From Independent Rental Owners Heading Into 2023

Posted in: Residential

At the 2022 IRO Summit (a free virtual event we host with NAA), we received a lot of questions from independent rental owners. Here are answers to some timely ones as we head into 2023.

Watch Now: Legislation & Insights Just For Independent Rental Owners

Posted in: Residential

Thank you to everyone who helped make our third annual IRO Summit co-sponsored with NAA a great success. Enjoy this quick recap and get all sessions from the event on YouTube. All video links are inside. Watch now!

Man sitting outdoors on a bench with his assistance animal

Can Unauthorized Assistance Animals Visit Your Community?

Posted in: Residential

Does any assistance animal have a right to be on your property? Or can you deny a resident’s guest’s animal if your policy states that unauthorized animals are not allowed on-site? The FHA has the answer.

Hard hat and clipboard in commercial setting that is a planned office conversion to multifamily

Office Conversions: A Multifamily Housing Solution That Never Happened

Posted in: Commercial, Residential

Ideally, office conversions into multifamily properties would help solve the affordable housing crisis. But aside from a few luxury apartments, conversions haven’t happened. Here’s why.

IRO Summit Presented by Yardi Breeze Will Tackle Industry Challenges

Posted in: News, Residential

The third annual IRO Summit is set for Sept. 8. The free virtual event is open to all independent rental owners. There is no requirement to be a Yardi client or NAA member to attend.

Residential